Privacy Policy — PH Mechanic

Effective Date: August 14, 2026
Last Updated: August 14, 2026

1. Introduction

PH Mechanic respects your privacy and is committed to responsibly handling personal information.

PH Mechanic is operated under JDWebcraft Web Development Services, a Philippine sole proprietorship based in Davao City.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use PH Mechanic.

Our processing is intended to comply with the Philippine Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable National Privacy Commission issuances.

2. Information We May Collect

Depending on how you use PH Mechanic, we may collect:

Account and Contact Information

name;
email address;
mobile number;
account identifiers;
authentication-related information; and
account status.

Customer Information

We may process:

delivery addresses;
order details;
selected vendors;
booking information;
support inquiries;
reports;
reviews;
uploaded photos;
notification activity; and
related transaction information.

Vendor Information

Vendor information may include:

name;
email;
phone number;
business name;
business address;
public shop information;
government-issued ID;
DTI registration information;
BIR registration information;
shop coordinates;
products;
services;
operating hours;
business images; and
verification records.

DTI/BIR information is generally required when a vendor activates product-selling functionality.

Payment-Related Information

For buyer-to-vendor payments, PH Mechanic may process payment-related evidence such as:

transaction amount;
transaction reference number; and
payment screenshot.

PH Mechanic does not receive the underlying buyer-to-vendor product payment.

For PH Mechanic Premium subscriptions, payment transactions may be processed through authorized third-party payment providers.

Device and Usage Information

We may automatically process information such as:

IP address;
browser information;
device type;
operating system;
activity logs;
pages visited;
referral information;
security events;
cookie identifiers; and
analytics information.

3. Location Information

PH Mechanic may request permission to access your device's location when you use location-based features such as nearby-shop search or maps.

We use location data to provide features such as:

nearby shop discovery;
distance calculations;
map results; and
location-based search.

We do not intend to create a permanent historical GPS movement profile simply because a visitor uses the "Use My Location" feature.

Device permission can generally be controlled through your browser or operating system.

Shop addresses and shop coordinates may be publicly displayed because they identify business locations intended to be found by customers.

4. Vendor Verification Documents

Government IDs, DTI documents, BIR documents, and similar verification materials are treated as private verification records.

They are not intended to be publicly displayed on vendor profiles.

Access is limited to authorized personnel and service providers that require access for legitimate operational, security, verification, or legal purposes.

5. How We Obtain Information

We may receive information:

directly from you;
from vendors;
from customers;
automatically through your device;
from service providers;
from publicly available business sources; and
from reports submitted by other Platform users.

PH Mechanic may create unclaimed business listings using publicly available business information, including information publicly published by businesses on Facebook or similar business-facing sources.

6. Why We Process Information

We may process personal information to:

create and manage accounts;
authenticate users;
maintain security;
provide directory services;
display shop listings;
enable booking requests;
facilitate marketplace orders;
support order tracking;
support customer-vendor interactions;
verify vendors;
process Premium subscriptions;
send transactional notifications;
provide customer support;
investigate complaints;
prevent fraud;
moderate content;
improve PH Mechanic;
analyze Platform usage;
provide marketing with appropriate legal basis or consent;
comply with legal obligations; and
establish, exercise, or defend legal claims.

Processing may rely on consent, contractual necessity, legal obligations, legitimate interests, or another lawful basis recognized under applicable Philippine privacy law.

7. Public Information

Certain information is designed to be public, including:

shop name;
public business address;
map location;
business phone number;
business description;
operating hours;
services;
products;
business logo;
business photographs;
applicable verification status; and
reviews.

Private verification documents are not part of the public listing.

8. Marketing Communications

PH Mechanic may send:

Transactional Communications

These may include:

account verification;
password resets;
security alerts;
booking notifications;
order notifications;
support responses;
subscription notices; and
important account communications.

Marketing Communications

Where permitted, PH Mechanic may also send:

promotions;
newsletters;
platform announcements;
featured content; and
marketing offers.

Where consent is required, users will be provided an appropriate mechanism for giving and withdrawing it.

National Privacy Commission guidance requires valid consent where consent is relied upon and includes specific rules relating to direct marketing and withdrawal of consent.

9. Cookies and Tracking Technologies

PH Mechanic may use:

necessary technologies;
preference technologies;
analytics technologies; and
marketing technologies.

Additional information is provided in our Cookie & Tracking Policy.

Where required, optional tracking technologies will be subject to appropriate user choices.

10. Service Providers

We may engage third parties that support:

hosting and infrastructure;
databases;
authentication;
security;
email delivery;
analytics;
mapping;
location services;
subscription payment processing;
file storage;
communications; and
other technical services.

We do not need to publicly disclose every technical infrastructure provider in this Privacy Policy, but providers receiving personal information must be appropriately managed under applicable privacy requirements.

11. When We May Disclose Information

Information may be disclosed:

to service providers acting for PH Mechanic;
to vendors where needed to fulfill a customer's requested transaction;
to customers where merchant information must appropriately be provided;
with your consent;
to protect users and the Platform;
when investigating fraud;
when legally required;
in response to valid orders, subpoenas, or regulatory requests;
to enforce Platform policies; or
in connection with a legitimate business restructuring.

We do not sell personal information to advertisers.

12. Cross-Border Processing

Some service providers may process or store information outside the Philippines.

Where this occurs, PH Mechanic will seek to use appropriate contractual, organizational, and security safeguards consistent with applicable data-protection obligations.

13. Data Retention

PH Mechanic retains information only for as long as reasonably necessary for its stated purpose, legitimate business requirements, dispute resolution, fraud prevention, accounting obligations, legal compliance, or the establishment, exercise, or defense of legal claims.

Examples include:

account information while the account remains active;
necessary records following account closure where required for legitimate or legal purposes;
transaction records for applicable legal and business periods;
support and complaint records for resolution and appropriate follow-up;
vendor verification documents for as long as reasonably required for verification, safety, enforcement, dispute, or legal purposes; and
consent and marketing-preference records where necessary to administer user choices.

When information is no longer reasonably required, it should be securely deleted, anonymized, or otherwise disposed of.

The Data Privacy Act expressly requires personal information not to be retained longer than necessary for its purpose, subject to permitted legal and legitimate exceptions.

14. Security

PH Mechanic uses reasonable organizational, technical, and administrative safeguards designed to protect personal information.

However, no online service can guarantee absolute security.

Users must also take reasonable precautions to protect their accounts.

15. Your Privacy Rights

Subject to the Data Privacy Act and applicable limitations, data subjects may have rights including the right to:

be informed;
access personal information;
object to certain processing;
correct inaccurate information;
request erasure or blocking where legally available;
withdraw consent where processing depends on consent;
request data portability where applicable;
seek damages where applicable; and
file a complaint with the National Privacy Commission.

These rights are established under the Philippine Data Privacy Act and related rules.

16. Account Deletion and Privacy Requests

PH Mechanic does not currently require users to rely solely on an automated account-deletion feature.

To request account closure, deletion, correction, access, or another privacy action, contact:

support@phmechanic.com

We may need to verify your identity before completing certain requests.

Some information may need to be retained despite an account-deletion request where required or permitted by law.

17. Persons Under 18

PH Mechanic accounts and transactional functionality are intended for persons 18 years old and above.

We do not knowingly intend to provide marketplace accounts to minors.

18. Changes to This Privacy Policy

We may update this Policy as PH Mechanic evolves or legal requirements change.

Material changes will be communicated where required.

19. Contact

Privacy questions and requests may be sent to:

PH Mechanic
Operated under JDWebcraft Web Development Services
Davao City, Philippines
support@phmechanic.com